Florist Hither Green - Online Flower Delivery Terms Explained

E-Commerce Terms & Conditions for Online Flower Delivery in Hither Green

Introduction

Welcome to Florist Hither Green. These Terms & Conditions govern the use of our online flower delivery service and apply to customers located in Hither Green and the surrounding areas. Please read these terms carefully, as they set out the rights and obligations between you (the customer) and Florist Hither Green ("we", "us", or "our"). By placing an order via our website, you agree to be bound by the following Terms & Conditions.

1. Definitions

"Customer" or "you" means the individual or business who places an order with us. "Product(s)" refers to fresh flowers, floral arrangements, gifts, and related items sold via our website. "Agreement" means these Terms & Conditions along with your order confirmation.

2. Eligibility

To use our service, you must be at least 18 years old and have the legal capacity to enter into binding contracts. Our services are primarily available for delivery within Hither Green and nearby areas. We reserve the right to refuse orders from customers outside these zones.

3. Order Process

3.1 Placing an Order: Browse our online catalogue, select your desired items, and add them to your basket. When ready, proceed to checkout, providing recipient details, delivery address, and your chosen delivery date. Review your order summary and confirm your acceptance of these Terms & Conditions before submitting your order.

3.2 Order Confirmation: After submitting your order, you will receive an automated order confirmation with the summary and order reference number. This notification acknowledges receipt of your order and is not a guarantee of acceptance. Acceptance of your order occurs once payment is successfully received and we have dispatched your purchase.

3.3 Changes to Orders: We understand you may need to amend or correct order details. Please contact us as soon as possible if changes are required. While we aim to accommodate amendments, we cannot guarantee changes if your order is already in process or out for delivery.

4. Product Information

All products and descriptions are subject to availability. Images shown on our website are for illustrative purposes. On occasion, substitutions may be necessary due to seasonal factors or supply limitations. We will endeavour to match the chosen item’s style and value and will notify you of any significant changes, obtaining your acceptance where possible.

5. Prices and Payments

5.1 Pricing: All prices are listed in GBP (£) and are inclusive of VAT, where applicable. Delivery charges are stated separately at the checkout stage, according to delivery location and selected service.

5.2 Payment Methods: We accept major debit and credit cards, and other online payment methods as listed at checkout. Payment is taken at the time of order, prior to dispatch.

5.3 Security: Our payment processes are securely managed through standard encryption technologies. Your card details are never stored on our systems.

6. Delivery

6.1 Delivery Areas: We deliver to Hither Green and specified surrounding locations. Please check our website or contact us to ensure your recipient’s address is within our coverage.

6.2 Delivery Times: While we aim to deliver on your nominated date, delivery times are not guaranteed and may be affected by factors outside our control. For same-day or next-day deliveries, cutoff times apply. We recommend placing your order as early as possible, particularly during peak periods such as Valentine’s Day, Mother’s Day, or Christmas.

6.3 Failed Deliveries: If the recipient is not available at the time of delivery, our courier will follow your provided instructions (e.g., leave with neighbour or safe place). If not specified, we will leave a calling card and attempt a redelivery or arrange for local collection, subject to additional charges where applicable.

7. Cancellations and Refunds

7.1 Right to Cancel: You may cancel your order for a full refund provided notice is given at least 24 hours before your scheduled delivery date. For orders placed with less than 24 hours’ notice, cancellation may not always be possible.

7.2 How to Cancel: To cancel, notify us with your order reference and reason. Refunds will be processed to your original payment method within 7 working days of cancellation confirmation, subject to our standard verification procedures.

7.3 Non-Refundable Items: Perishable goods, such as flowers, are exempt from the statutory 14-day cancellation rights. Refunds and resends will be considered in cases of non-delivery, significant damage, or quality concerns at our discretion.

8. Returns and Complaints

8.1 Quality Concerns: We pride ourselves on our fresh flowers and excellent service. If you are dissatisfied with your order (e.g., poor quality, incorrect items), please contact us within 24 hours of delivery. We may request photographs to assess the issue and, where justified, arrange for a replacement, partial or full refund, or other remedy at our discretion.

8.2 Returns: Due to the perishable nature of our products, returns are generally not possible for fresh flowers unless agreed in advance in the rare event of quality disputes.

9. Liability

9.1 Limitation of Liability: Our liability for any loss or damage arising from orders shall be limited to the total amount paid by the customer for the relevant order. We do not accept liability for indirect or consequential losses, including emotional distress, loss of income, profits, or data, or inability to deliver due to circumstances outside our control.

9.2 Exclusions: We will not be liable for failure or delay in the fulfilment of our obligations where such failure or delay is a result of events beyond our reasonable control (e.g., natural disasters, strikes, supply chain disruptions, traffic accidents).

9.3 Customer Responsibility: It is your responsibility to ensure all recipient and address details are correct. We cannot accept responsibility for orders delayed or lost due to incomplete or incorrect delivery details provided by you.

10. Intellectual Property

All content on this website—including text, images, logos, and product descriptions—remains the property of Florist Hither Green or our licensors. The content may not be reused, copied, or reproduced without our prior written consent.

11. Privacy

We are committed to protecting your privacy and handling your data securely in accordance with UK data protection legislation. Your personal information is used solely for processing your order, fulfilling delivery, and, where you consent, sending updates or marketing communications. Please refer to our separate Privacy Policy for full details.

12. Variation of Terms

We reserve the right to amend these Terms & Conditions at any time to reflect changes in our business or legal requirements. Any changes will be posted on our website and will apply to subsequent orders. Your continued use of our website constitutes acceptance of the revised terms.

13. Governing Law and Jurisdiction

These Terms & Conditions and any disputes or claims arising from them (including non-contractual disputes or claims) are governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any disputes arising out of or in connection with these Terms & Conditions.

14. General

14.1 Severability: If any of these Terms & Conditions are found to be unenforceable or invalid, such term will be severed to the extent necessary, and the remaining terms will continue in full force and effect.

14.2 Entire Agreement: These Terms & Conditions, together with your order confirmation, constitute the entire agreement between you and Florist Hither Green regarding your purchase.

14.3 Third-Party Rights: No person other than the parties to these Terms & Conditions shall have any rights to enforce any term under the Contracts (Rights of Third Parties) Act 1999.

15. Contact and Customer Service

If you have any questions or concerns about these Terms & Conditions, your order, delivery, or any other aspects of our online flower delivery service in Hither Green, please refer to our customer service section or contact us through the methods provided on our website.

16. Applicability to Hither Green & Surrounding Areas

These terms are specifically designed for customers seeking flower delivery in Hither Green and adjacent localities. We are proud to serve our community, ensuring timely and professional floral deliveries for all occasions.