Returns, Refunds and Complaints Policy
Our Fresh Flowers Guarantee in Hither Green
At Florist Hither Green, we take pride in being your trusted local florist, delivering premium-quality, fresh flowers to households and businesses throughout Hither Green and surrounding areas. Every bouquet is handcrafted with care, and we are committed to ensuring your complete satisfaction with every order.
Damaged-On-Arrival Policy
If your flowers arrive damaged or not as expected, we kindly ask that you report the issue to us as soon as possible, ideally within 24 hours of delivery. When contacting us, please provide images of the bouquet and a brief description of the issue. This helps us resolve your concerns quickly and improves our service standards for all customers.
Freshness Window & Quality Commitment
Florist Hither Green stands by a strict Fresh Flowers Guarantee. We source our blooms from trusted growers, ensuring they reach you in optimal condition. Our flowers are guaranteed to remain fresh for at least 5 days from the date of delivery, provided they are cared for according to our care instructions. Should you notice any issues with freshness within this window, please reach out to us for prompt assistance.
Refund and Replacement Options
Your satisfaction is our priority. If you are not entirely happy with your flowers due to damage or quality concerns within the freshness window, we offer the following solutions:
- Full Refund: For orders where flowers are unsatisfactory due to our error or a verifiable freshness issue, we will process a full refund to your original payment method.
- Replacement Bouquet: Alternatively, you may choose to receive a replacement bouquet delivered at the earliest possible opportunity, at no additional cost to you.
- Partial Refund or Store Credit: In some instances, a partial refund or credit toward a future purchase may be more appropriate. We will discuss these options with you based on your preferences and the specific circumstances.
Complaints Process
We value all feedback and take complaints seriously as an opportunity to improve our service. If you have a complaint regarding your order or experience with Florist Hither Green, please contact us detailing your issue. We aim to acknowledge your complaint within 24 hours and provide a resolution as quickly as possible, typically within 2-3 working days. Our team will keep you informed throughout the process and ensure every concern is addressed with care, professionalism, and integrity.
Trusted Local Service Commitment
As a dedicated Hither Green florist, we believe in delivering more than just beautiful flowers — we offer peace of mind and a personal touch to every order. Whether you order for home, office, or a special event, rest assured we will always strive to exceed your expectations. Thank you for choosing Florist Hither Green — your feedback is invaluable in helping us continually serve the community with the freshest, most vibrant flowers.
